FAQ

  1. What materials are your pendants made from?
    Our pendants are crafted from high-quality alloy with premium plating to ensure durability, shine, and an elegant finish.
  2.  How can I maintain the shine of my jewellery?
    Avoid contact with water, perfumes, and harsh chemicals. Store your jewellery in a dry place and gently wipe it with a soft cloth after use.

  3. Are your products exactly the same as shown in pictures?
    Yes, all product images represent the actual design. Slight variations may occur due to lighting and screen settings.

  4.  Do you offer Cash on Delivery (COD)?
    Yes, we offer Cash on Delivery for a convenient shopping experience.

  5. How long does delivery take?
    Orders are processed within 1–2 business days and typically delivered within 3–5 working days.

  6. Can I track my order?
    Yes, once your order is shipped, tracking details will be shared via email or SMS.
  7. Do you accept returns or exchanges?
    We accept returns or exchanges within 7 days of delivery, provided the item is unused and in its original condition.
  8. What should I do if I receive a damaged item?
    If you receive a damaged product, please contact us within 48 hours of delivery so we can assist you promptly.
  9. How do I know my order is confirmed?
    You will receive a confirmation message or email immediately after placing your order.
  10. Is your packaging suitable for gifting?
    Yes, our jewellery is packed in elegant packaging, making it perfect for gifting.